Law Commission of Ontario, Improving Consumer Protection in the Digital Marketplace: Final Report (Toronto: May 2024).
On May 2024, the Law Commission of Ontario (LCO) released the Improving Consumer Protection in the Digital Marketplace: Final Report.
Read more about it here.
"The LCO’s Improving Consumer Protection in the Digital Marketplace: Final Report is the first comprehensive, independent review of Ontario’s Consumer Protection Act (CPA) in over 20 years. Our Final Report makes 32 recommendations to improve consumer protection in terms of service (ToS) contracts for digital products and services.
In broad terms, the LCO’s project considers if or how Ontario’s consumer protection legislation should be updated to better protect consumers in the digital marketplace. More specifically, the project considers how to update traditional consumer protections such as notice and disclosure requirements, deception and unconscionability rules, and consumer enforcement in light of the new, complex, and expansive range of consumer risks in the digital economy.
The LCO’s project coincides with the first significant consumer protection update in Ontario in the last twenty years. In December 2023, the provincial government passed Bill 142, the Better for Consumers, Better for Businesses Act, 2023 (Bill 142). Bill 142 enacted the Consumer Protection Act, 2023 (CPA 2023) which replaced the Consumer Protection Act, 2002 (CPA 2002)."
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